The Business Operations Analyst will partner with internal business leaders, providing insights and support to improve the operations of Rapid7's services organization.
About the Team
This position is responsible for performing key operational activities that provide leaders a strong understanding of trends in areas such as Bookings, Revenue, Pricing and Discounting, Pipeline and Forecasting Management, Capacity Planning, etc. This role will partner cross-functionally with other teams including Sales, Support, and Finance. You will be successful if you thrive in a dynamic environment, collaborate effectively, and are eager to learn and make an impact.
In This Role You Will:
- Analyze our core Services KPIs and develop insights to support the success of our internal stakeholders along with our customers
- Drive operational success by mastering resource management methodology
- Collaborate with the Operations Manager and business stakeholders to support and continuously improve the processes within our CRM & Resource planning tools
- Partner with leadership to drive out implement new processes to ensure efficiencies and visibility into staffing capacity and driving exemplary time to value with our customers
- Establish the rhythm of the business and lead recurring meetings with business leaders
- Build monthly capacity models and understand the revenue impact, bookings and headcount needed. Work with key stakeholders in building, improving, and updating these models to support decision making.
- Contribute to revenue-related activities, including backlog analysis, project hygiene/closure reviews, and revenue reconciliations.
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In Return You Will Bring:
- Bachelor's degree
- 2-4 years of experience in a project management or operational role
- Strong organizational skills and proven ability to manage high volume of activity effectively in a matrix resource environment
- Ability to analyze situations from many different angles and come up with great solutions - Never settling for "the path of least resistance"
- You consider Excel/Google Sheets and PowerPoint old friends, not enemies
- Experience with CRM or ERP Systems (NetSuite, SalesForce, or FinancialForce a plus but not required)
- Fundamental understanding of project management methodology
- Strong communication skills and team-driven focus is essential, as this team member will be expected to act independently as well as collaboratively with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement
Nice to have but not required
- Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)
- Experience working in a consulting/services organization within a technology or management consulting company
- Experience with Data Visualization tools such as Tableau, PowerBI, etc.
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
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