Key Responsibilities
▪ Ensure claim evaluation accuracy
▪ Perform audits of files
▪ Provide recommendations to adjusters or leaders about claim value, quality or trends
▪ Review file quality and accuracy of claims system input
▪ Ensure the use of key evaluation tools
▪ Collaborate with leadership regarding file review results
▪ Assist in developing strategies to address complex injury evaluation, file quality opportunities and process
execution through review and analysis
▪ Analyze and evaluate complex claim processes or procedures and explain information and analysis based
on research
▪ Assess and identify areas of opportunity based on expertise and observations
▪ Advise leadership of coaching and training opportunities to assist with performance

▪ Leads or facilitates formal claim training, coaching, mentoring and feedback on casualty claims

Knowledge/Skills/Abilities/Experience
▪ Bachelors degree in related field preferred or equivalent experience
▪ 5+ years of related or Litigation claim handling/understanding & Severe/Complex Injury handling experience preferred
▪ 5+ years of Casualty claims experience preferred

▪ Represented claim handling experience preferred

▪ California claim handling experience preferred

▪ WA, OR, CO, AZ, ID, AK & HI claim handling experience preferred but not required

▪ Ability to act with empathy, interact effectively, and coach others to interact effectively with internal and
external customers
▪ Expertise in claims evaluation tools and processes
▪ Applies broad knowledge of insurance policy, coverage, regulations, claim processes and systems
▪ Possesses comprehension of liability, casualty and damage estimating/settlement

Applies broad knowledge

and adherence to applicable legal compliance standards
▪ Contributes advanced industry knowledge to discipline practices, including best practices, to support the
business unit
▪ Demonstrates advanced knowledge of analytical procedures and report preparation to reconcile, analyze,
and recognize patterns of data
▪ Advanced ability to leverage learned technical skills in support of team objectives
▪ Exercises advanced problem-solving skills to continuously improve business outcomes

▪ Demonstrates advanced individual decision-making ability within authority limits
▪ Has and maintains all appropriate licenses and registrations for the role per state requirements

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.

Succession and/or Development planning has identified a qualified candidate for this position. However, the hiring manager is considering other candidates

Skills

Compensation
Compensation offered for this role is $66,800.00 - 120,650.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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