Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co .

We are looking for a dynamic Collections Analyst to join our Finance team! The primary responsibility of the Collections Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and social skills. The ability to be detail oriented and the ability prioritise key tasks will be instrumental to their success here at Elastic.

• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimise bad debt expense.
• Contact customers, via email or phone, to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure accurate posting to the customer account.
• Work with customers that have delinquent balances to negotiate payment plans.
• Confer with management to determine if additional actions are required for delinquent accounts.
• Process customer credit card payments. Address any credit card declines with the customer.
• Respond to customer inquiries within a 24-48 hour time period.
• Prepare and review weekly collection reports to determine collection strategies to assist management with cash forecasting goals.
• Review progress of Key Performance Indicators with management, with a focus on continued improvement.

• An Associate's Degree, preferably in Accounting, Finance, or Business, or equivalent work experience.
• Good organisational skills with a strong attention to detail. Ability to handle several priorities.
• Strong customer service skills as well as the ability to collaborate with your team members.
• Strong communication skills, both verbal and written.
• Ability to work in fast-paced environment with high level of accuracy, both independently and in a team environment.
• Experience in SAAS/software industry (preferred, not mandatory).
• Experience with Netsuite, Salesforce, and G Suite (preferred, not mandatory).

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave