Location Designation: Fully Remote

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Corporate Vice President, Continuous Improvement Sr. Sustainability Leader

Sr. Sustainability Leaders (SSLs) help to evolve and mature the Continuous Improvement (CI) system in partnership with the business across New York Life to drive improvements in employee engagement, customer satisfaction, productivity, quality, sustained change and innovation. To achieve this, the SSL will lead a matrixed team of Sustainability Leaders, who will work with the business to identify opportunities to assess the health of the CI system, improve how we work, evolve the tools and capabilities, and coach teams to use them. SSLs will support one or two business lines, depending on the size, to gain deep understanding of the business and how CI drives improvements within the business.

• CI Management System support:
• Deepen the adoption of CI principles, systems, and tools through coaching
  • Ensure teams in the business area have the necessary training and skills, as well as reinforcing behaviors with business leaders.
  • Lead a team of Sustainability Leaders on their day-to-day support of business teams as well as execution of improvement plans.
  • Support Business Sustainability Leaders in developing systems to connecting strategy, objectives, goals and metrics to problem solving across the business.
  • Work closely with deployment teams to transition support of CI coaching in the business as they complete their deployment and move into sustainability.
• Assessment
  • Measure the CI maturity the business units you support.
  • Create output and facilitate improvement plan in conjunction with business leaders and Sustainability leaders.
• Skill building:
  • Coach department leaders, managers, team leads, and Sustainability Leaders on the CI management system.

• Impact achievement and reporting:
  • Influence aspiration setting to continually raise the ambition, targets, and vision of CI at NYL.

• Continuous improvement:
  • Change behaviors at all levels of the organization by influencing key stakeholders and raising their awareness around current ways of working, opportunities to improve, and how CI enables these improvements.
  • Help develop and deploy the next evolution of CI capabilities to achieve the next level of good.
  • Support advanced and cross team problem-solving sessions.
  • Facilitate a Community of Practice with other Sr. Sustainability Leader and Business Sustainability Leaders to evolve CI tools, share best practices and maintain standards across all of New York Life.

• BS/BA degree or equivalent.
• Track record of leading and developing others, with a passion for coaching.
• 5+ years experience with Continuous Improvement, Lean Management, or Operational Excellence.
• 6+ years of relevant experience in coaching and team management.
• Experience leading in a matrix environment.
• Passion for, and ability to drive change, in how we work at New York Life.
• Curiosity and openness to learn about new ways of working.
• An ability to thrive when faced with ambiguity; to lean into uncomfortable situations to see the opportunity for growth (in yourself and others).
• Ability to influence stakeholders, such as direct reports, front-line employees, and leaders in the organization.
• Low self-orientation, we need to help our leaders win and achieve results via CI.
• Impact-oriented, e.g., operates with bias to action, entrepreneurial spirit, and drive to pursue opportunities that lead to improvements.
• Strong problem-solving skills, including analytical thinking and analysis, e.g., able to synthesize data to draw conclusions and make recommendations.
• Ability to see opportunities from a systems-level; make connections across different processes (e.g., linkages and synergies across different organizations, routines, or procedures).
• A proven track record of successful project management, showcasing acumen in orchestrating complex projects and the ability to manage multiple deliverables against a timeline.
• Excellent oral and written communication skills, tailored to effectively convey complex concepts to a variety of audiences, including ability to facilitate training using real life activities over delivering a presentation.
• While the role is remote, there is an expectation that you will need to travel to affiliated offices roughly once monthly for 2-3 days at a time (e.g., for trainings and side-by-side observations).