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What We'll Bring:
Job Description Summary
The Special Handling Rep 1 manages the various touch points - email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management

What You'll Bring:

• Answers and responds to incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults).
• Previous experiences in call center environment, at least 6 months.
• Excellent English and Spanish verbal, written and interpersonal communication skills
• Excellent listening skills and the ability to deal with irate customers regularly
• Ability to work remotely, independently, and have a strong sense of duty.
• Demonstrate attention to detail in all work completed
• Proactively works to improve knowledge and adherence to company processes and procedures
• Adapts well to change and can adjust priorities as needed
• Displays effective time management skills
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.