Job Summary:
Are you steeped in SaaS and Marketing Operations excellence? If you're on the hunt for a transformative leadership role where your contributions will propel us forward, this opportunity at Zendesk could be for you!
The Position:
Zendesk is looking for an experienced Director of Marketing Operations to lead our global MOps organization. We need a strategic thinker and tactical executor who understands automation best practices, marketing technologies, lead management, data integrity, and process optimization. This role requires close collaboration with cross-functional teams to ensure our processes are robust, efficient, and aligned with our overall business strategy.
Your Mission:
You will:
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- Lead four teams of marketing operations professionals specializing in marketing automation, lead management, prospect data, and campaign operations.
- Champion operational excellence within the division, driving innovation and efficiency.
- Align marketing operations initiatives with broader marketing and organizational goals.
- Own the Marketo strategy, implementation, and optimization to drive our global marketing automation transformation.
- Collaborate with the Go-To-Market (GTM) Ops team to establish and refine performance metrics for informed decision-making.
- Resolve operational challenges swiftly, suggesting systems and process improvements for scalable growth.
- Establish, document, and enforce marketing operations processes to enhance efficiency and maintain data integrity.
- Ensure compliance with data privacy regulations and best practices.
- Identify opportunities for process enhancements and automation to boost operational efficiencies.
- Act as a key liaison between marketing, sales, IT, and other departments to ensure support and alignment for marketing programs.
- Drive professional development and performance management of the marketing operations team.
- Contribute to strategic planning and marketing strategy development.
We are seeking a curious and passionate leader with:
- Experience: At least 8-10 years in a comparable role, ideally within a high-growth SaaS environment.
- Technical Knowledge: Strong understanding of marketing automation, CDP and lead management systems, particularly Adobe & Marketo, and their integration with CRM and APIs.
- Analytics: Exceptional analytical skills with the ability to analyze data, derive insights, and make informed business decisions.
- Leadership: A dedicated team advocate, fostering a collaborative environment while steering both individual and collective achievements.
- Multitasking: Adept at managing multiple initiatives, from broad-scale projects to immediate operational demands.
- Communication: Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Attitude: Proactive, self-motivated, and able to thrive in a fast-paced, dynamic environment.
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $163,000.00-$245,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.