Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.
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Discover Impactful Work:
We are seeking a highly skilled and motivated Global Program Manager to lead all aspects of a strategic account in our AMS (Asset Management Services) business. The primary focus of this role is to develop program strategy and ensure the successful delivery of services, customer satisfaction, and achievement of revenue and goals.
Location Specific Information:
The ideal candidate must be based in New England, ideally Boston, MA. There will be frequent travel expected in the first year to our customer sites in Boston, MA and occasional travel to UK, Spain, Canada and Australia.
A Day in the Life:
1. Customer experience and satisfaction:
- Establish a new asset management service program collaborating with commercial, implementation, supporting functions, shared services and customers.
- Deliver on customer commitments, contractual agreements
- Facilitate and lead discussions with stakeholders or service providers to deal with complaints, improvement/change activities for the assigned accounts.
- Lead Quarterly Business Review (QBR) discussions with customers, serving as the main point of contact for reviewing program performance, identifying areas for improvement, and aligning strategies to drive customer satisfaction and value creation.
- Actively listen to the Voice of Customers and translate feedback into actionable strategies and plans.
2. Account growth & profitability:
- Deliver towards business revenue and margin goals.
- Proactively seek and identify program expansion opportunities for ULS and other Thermo Fisher Scientific divisions.
- Collaborate with cross-functional teams to develop innovative solutions and optimize processes that address customer needs and drive growth
3. Team leadership:
- Hire, train and build a team at the start of the program.
- Lead and develop a team that demonstrates operational excellence and customer focus. Coach and mentor for growth.
4. Operational excellence:
- Collaborate with cross-functional teams to develop innovative solutions and optimize processes that address customer needs and contribute to overall business improvement
- Drive accountability within teams, support functions and service providers to deliver towards Key Performance Indicators.
- Drive customer contract rollover and renewal processes ensure business retention and growth
- Coordinate between sites for process consistency
Keys to Success:
Education:
- Bachelor's degree required; Master's degree (MBA or equivalent) preferred
Experience:
- 5+ years working in AMS (Asset Management systems) business and life sciences instruments and tools or services business required
- Experience working in a highly matrixed organization is preferred.
Knowledge, Skills and Abilities:
- Proven record in leading complex tasks
- Demonstrate strong leadership skills in effectively leading and motivating a team.
- Possess excellent communication and interpersonal skills to establish connections and collaborate with internal and external stakeholders.
- Willing to challenge the status quo and drive continuous improvement initiatives.
- Strong problem-solving and analytical skills, with a can-do attitude and a focus on achieving desired outcomes
- Demonstrate financial acumen.
- Highly adaptable and able to thrive in a fast-paced, dynamic environment.
Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
What sets this opportunity apart is the chance to work with a global leader in the scientific industry and contribute. We value diverse experiences, backgrounds, and perspectives, fostering a collaborative and inclusive work environment. As an equal opportunity employer, we strictly adhere to non-discrimination policies and provide reasonable accommodations for applicants with disabilities.
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $117,000.00-$175,500.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards