Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The GTM Content Data Analyst is a key player in driving the strategic direction of our content curation efforts. This role is focused on transforming data into actionable insights that directly impact content performance, user engagement, and overall platform effectiveness within the Kyndryl Win Coach platform (powered by Highspot). The ideal candidate will leverage their expertise in data analysis to optimize content management processes, inform decision-making, and contribute to the continuous improvement of our content strategy.
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Key Responsibilities:
Data Analysis and Reporting:
- Conduct in-depth analysis of Kyndryl Win Coach platform data to monitor content usage, performance, and engagement metrics.
- Develop and manage dynamic dashboards and reports, providing real-time insights that support strategic decision-making.
- Detect trends, patterns, and outliers in content performance data to drive informed content strategy and enhancements.
Insights Generation:
- Produce actionable insights and strategic recommendations to elevate content curation and management practices.
- Collaborate with the content curation team to identify gaps in the content library and highlight opportunities for new content development.
- Offer data-driven insights on content personalization and targeting to boost user engagement and satisfaction.
Stakeholder Collaboration:
- Partner closely with the Senior Content Curation Leader and cross-functional stakeholders to understand their data requirements and insights needs.
- Effectively communicate findings and strategic recommendations to both technical and non-technical audiences.
- Collaborate with Kyndryl Win Coach platform administrators to ensure data integrity, accuracy, and consistency.
Process Improvement:
- Continuously assess and enhance data collection, analysis, and reporting processes to maximize efficiency and accuracy.
- Implement industry best practices in data analysis and visualization, ensuring high-quality, reliable insights.
- Stay informed on the latest trends and technologies in data analytics and content management to bring innovative solutions to the team.
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
- Bachelor's degree in Data Science, Statistics, Business Analytics, or a related field; an advanced degree is preferred.
- 3+ years of experience in data analysis, with a strong preference for experience in content management or a related domain.
- Demonstrated proficiency with data visualization tools (e.g., Power BI) and data analysis software.
Preferred Technical and Professional Experience
- Exceptional analytical and problem-solving abilities with meticulous attention to detail.
- Strong communication and presentation skills, capable of translating complex data insights into clear, actionable recommendations for diverse audiences.
- Proven ability to work both independently and collaboratively in a fast-paced, dynamic environment.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.