Job Description:

Senior Analyst is responsible for the day to day productivity across their assigned clients, which can include multiple service locations and platforms. The Senior Analyst is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. The Senior Analyst can serve as the primary operations escalation point, internally and externally, along with the Domain Process Lead or Operations Services Manager. The Senior Analyst will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate.

Key Responsibilities:

• Act as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent).
• Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed

• Provide case management oversight and adherence to turn-around times
• Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary
• Conduct applicable risk-based auditing to ensure consistent and accurate results
• Ensure appropriate evidence is provided/documented for SOC Control tasks

• Drive overall quality control as well as support and identify opportunity for process optimization and automation
• Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)

• Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects
• Coordinate testing and develop complex reports

• Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).
• Adhere to Operating System guidelines and supporting POV and industry best practices
• Own initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation
• Support effective cost management practices and suggest operational improvements

Requirements:

• Workday knowledge
• Payroll knowledge a plus
• Excellent written and verbal communication skills.
• Advanced Excel skills, AQT/other sequel reporting experience a plus.
• Experience working with virtual teams globally.
• Analytical and ability to problem solve.
• Excellent written and verbal communication skills.

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.

Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement
We are an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

We provide reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
55,800 USD
Maximum :
88,500 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.