Intradiem
Intradiem provides AI-powered technology for customer service teams.
Working at Intradiem
We trust amazing people to do amazing things. That’s why we take a people-first approach, treating employees, customers, and each other with the dignity and respect we all deserve. Intradiem employees enjoy transparent leadership and unfettered growth opportunities. At Intradiem, you have ownership over work that directly impacts the business. Employees are treated like the whole people they are: with families, hobbies, and lives outside of work. We work remotely and promote a work-life blend for us and the people we love.
Asmita Rahman
Director, Engineering (AI/ML)
Asmita is a 10-year veteran who drives Intradiem’s AI/ML initiatives and loves to be with her two-year-old daughter. If granted instant expertise on anything, it would be to play an acoustic guitar.
Katrina Byers
Implementation Consultant
Katrina is a two-tour employee with 10 years of setting up customers for success. She loves being an aunt, pilates, and traveling. If she could be a season, it would summer for warmth, fun activities, and festivals.
Keegan Sanders
Account Executive
Keegan is two and a half years into his sales career at Intradiem. When he’s not touting the value of intelligent automation, he enjoys playing and coaching soccer. He favors salmon and lox bagels for breakfast.
Matthew McConnell
Founder and Co-CEO
Matthew defines and drives the vision, strategy, culture and goals of Intradiem. He also interacts with Intradiem’s customers, partners, and vendors.
Prachi Mittal
Software Engineering Manager
Prachi manages and coaches key technical resources for delivering a robust product to Intradiem’s customers.
Djivenino Andre
Director of Technical Operations
Djivenino has been at Intradiem for more than seven years, and was recently promoted to his current role as the Director of Technical Operations. As the leader of a customer-facing team, he is focused on the customer experience journey and ensuring client satisfaction.
VIBE Awards 2023
The VIBE Awards (which stands for “Voted In By Employees”) is The Muse’s inaugural company recognition program to showcase employers of choice across our platform. Our methodology combined the power of our own data as well as votes from company employees, who were asked to rank the strength of their employers’ perks and benefits. Intradiem was named a winner in the below categories:
VIBE Awards 2022
The VIBE Awards (which stands for “Voted In By Employees”) is The Muse’s inaugural company recognition program to showcase employers of choice across our platform. Our methodology combined the power of our own data as well as votes from company employees, who were asked to rank the strength of their employers’ perks and benefits. Intradiem was named a winner in the below categories:
What Intradiem Does
Intradiem provides intelligent automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve end-customer experiences. Our company’s patented, AI-powered technology processes the massive data quantities generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on a guaranteed return on their investment, with a 2X payback typical in the first year and 3X-5X in subsequent years. Intradiem powers more than one billion automated actions and helps customers save more than $100 million each year.
Company Type: Private
Year Founded: 1995
Website: http://intradiem.com/
What We Do and How We Work
We develop innovative, AI-powered intelligent automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems. Everyone from the C-suite to interns share information, knowledge, and ideas. Being transparent helps us all think like founders and remain focused on bringing new innovations to our customers.
Intradiem Headquarters
Intradiem
3650 Mansell Rd, Alpharetta, GA 30022, USA
