Division Specific Information

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:

PPD is looking for Medical Information Specialists for its growing Medical Communications department.

Start a career you will enjoy!

Join a team of energetic healthcare professionals supporting one or more pharmaceutical/biotech companies.

As a front-line specialist in our medical information contact center you will represent PPD and the client(s) by providing concise, accurate and non-promotional information regarding the client's medicinal products or devices to healthcare professionals and patients.

A day in the Life:

• Receiving medical information enquiries through various communication channels and documenting them in the appropriate database
• Triaging and responding to the medical enquiries using client approved resources
• Identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines
• Maintaining and demonstrating advanced knowledge of project and corporate policies and procedures
• Attending team and client meetings
• Performing assigned peer quality reviews
• Performing other ad-hoc activities according to PPD and client procedures

Education

• A degree in a medical related field or life science degree e.g. Medicine, Pharmacy, Dentistry, Biology.
• Fluency in French verbal and written.
• Great communication skills in English

Knowledge, Skills, Abilities

• Capability to efficiently use computer systems (hardware and software)
• Organizational and time management skills
• Attention to detail.
• Customer service oriented - compassionate, empathetic, patient
• Ability to work independently as well as part of a team
• Ability to maintain a positive and professional manner in challenging circumstances.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include