Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required
JOB DESCRIPTION: Oncology Business Operations
POSITION LOCATION: San Carlos, CA, Austin, TX, or Remote, USA
The Oncology Business Operations (Onc Biz Ops) Manager will develop dashboard and reports to deeply understand our business trends, KPIs, and SLAs, perform needs assessments, lead process improvement plans, implement new workflows, and manage key vendor relationships. The individual will need to liaise closely with Sales Operations, UX/UI teams, Customer Experience, Engineering/IT, Patient Coordination, and Training. This position will report to the Director, Oncology Business Operations.
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JOB RESPONSIBILITIES
- Analyzing and optimize commercial effectiveness, project implementation, and delivery throughout its lifecycle
- Track key performance indicators for oncology business, identifying opportunities for growth and efficiency
- Managing billing policies, patient billing workflows, optimizations, and change management processes to ensure a smooth customer and patient billing experience.
- Identify and evaluate opportunities to create/deliver additional value in the oncology business, including identification of upsell opportunities, adjacent services and partnerships, user experience tools, pricing optimization, etc...
- Monitor data integrity/data governance processes for the emerging and complex oncology business line
- A knack for solving problems via tools and processes.
- Excellent analytical skills - excellent in Excel with track record of analyzing large sets of data
- Proven ability to learn how processes work quickly, ask the right questions and come up with a cohesive plan for how to improve/automate them.
- Proven ability to work with cross functional teams and build rapport with key stakeholders
- Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically
- Bachelor's degree or equivalent required, MBA preferred
- 5+ years professional experience, including business operations, strategy/management consulting, pharma, diagnostics, oncology, and/or CRO experience
- Exceptional data manipulation, modeling, and analytical reporting skills
- Mastery of excel/gsheets with large and complex data sets
- Experience with some/all of the following tools: salesforce.com, Alteryx, qLikSense, Tableau
- Excellent project management skills with proven track records of meeting aggressive deadlines
- Excellent communicator and good interpersonal relationship builder
- Bright, flexible, and agile; highly motivated to roll up sleeves and get work done while also thinking strategically
- Duties are typically performed in an office or remote office setting.
- This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
- Duties may require working outside normal working hours (evenings and weekends) at times.
OUR OPPORTUNITY
Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.