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Senior Product Designer

AT Appfire
Appfire

Senior Product Designer

Remote

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That's why at Appfire, you choose.

Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you're most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we've got you covered.

Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.

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Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.

No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire.

Job Purpose and Overview

Appfire is looking for an experienced Senior Product Designer to join our team, with a focus on AI-enabled and trained-data/LLM-powered products. In this role, you'll work on finding solutions for challenging customer problems by designing functional, approachable, and delightful LLM-driven features and product experiences. Your work will have a high impact on how our globally scaling team uses AI and trained data as a material used across a wide range of Appfire products. This position is embedded in the Design Systems team within Appfire's UX organization.

Your primary responsibility will be working with Appfire's designers, developers, and the product team to help shape the future of AI-enabled products at Appfire. You will have the opportunity to mentor product designers in how they use AI and trained data responsibly and ethically and to act as a strong cross-functional advocate.

You'll be working closely with designers and engineers in defining patterns beyond the feature level, digging deep to ensure comprehensive and cohesive AI-enabled user experiences across the product suite. You will also serve as a core contributor to Appfire's design system so that we evolve systems that can scale patterns and principles related to trained-data-powered product experiences with the needs of our organization as we grow.

You will support and report to the Sr UX Manager for Appfire's Design system and will work with a multi-disciplinary design team as well as major stakeholders from product, engineering, and other areas of the business. Your mission will be to work with product design teams and leadership to create and deliver a strategic design vision for next-generation, AI-enabled product experiences at Appfire.

What You Will Do

  • Work with product leadership to create a unified design view of Appfire's product capabilities, specifically how AI and trained data are leveraged to create great product experiences.
  • Define solutions that incorporate AI and trained data in product features to provide business and end-user value.
  • Identify success metrics ensuring design solutions continue to deliver customer value.
  • Lead strategic vision and conceptual design outcomes at the portfolio level, which will provide a clear direction for our customer experiences across Appfire's product landscape.
  • Propose new areas of work aimed at customer needs with compelling reasoning based on goals, constraints, and risks and execute them.
  • Perform competitive analysis, market assessments, and heuristic evaluations.
  • Participate in design reviews, and design critiques and act as a design craft leader, coaching and mentoring other designers to ensure consistent and cohesive product experiences.
  • Create artifacts to communicate the recommended user experience to internal stakeholders and development teams - such as project briefs, presentations, user flows, site maps, taxonomies, etc.
  • Collaborate with Appfire's research team on research studies to understand customer behavior, refine design approaches, and validate solutions. Strategize with product team members to act on research findings.
  • Build meaningful relationships with a cross-functional team that includes developers, product managers, subject matter experts, and stakeholders.

What We Would Like To See

  • 7+ years of experience in user interface design, information architecture, interaction design, human factors, and other related UX disciplines.
  • MA/MS degree in Design, HCI, CS, or a related field or at least 5 years of professional experience, having led projects and showcasing specialized expertise in specific UX disciplines.
  • Must have a strong portfolio demonstrating past work experience and deliverables.
  • Professional References.

Knowledge, Skills, and Abilities (Competencies, Education, Training, Work Experience, Specialized)

  • Experience with strategic implementation of Enterprise software in a SaaS environment or with complex enterprise products.
  • UX prototyping experience with tools like Figma.
  • Experience in design systems, and the ability to identify common components required to support a wide array of customer use cases.
  • A passion for storytelling and the ability to bring design direction to life with user journeys, personas, scenarios, navigational maps, flow diagrams, wireframes, and prototypes.
  • Building presentations that demonstrate structured ideation aimed at solving business and end-user problems.
  • Planning and running research activities and synthesizing the results into actionable plans.
  • Expert level knowledge of Design Thinking principles and comfortable leading Cross-Functional Design Thinking exercises.
  • Experience using analytics data to inform design decisions.
  • Web and Large Enterprise experience.
  • Experienced and comfortable working with Agile development teams.
  • Expert-level knowledge of competitive products & experiences.
  • Some project management (work plans) experience.
  • Experience designing products for or adjacent to agile and developer platforms.
  • Experience with Atlassian, http://monday.com, and/or Microsoft Azure DevOps preferred.

Soft Skills:

  • Ability to influence stakeholders and executives, and elevate UX research and design to a strategic business asset. Employ pragmatic and effective approaches to UX.
  • Keen understanding of usability principles, web standards, UI patterns, and their application.
  • Strong Advocate/Champion for Design Thinking and Lean UX principles & techniques.
  • Proven ability to diplomatically advocate for the user, communicate informed design rationale and value, as well as manage related expectations, culture, and process changes.
  • Effective cross-functional collaboration, facilitation, and negotiation skills.
  • Outstanding communication, organization, time management, and interpersonal skills.

What We Offer

  • Salary Ranges: Perm (UoP) 16 000- 21 500 PLN gross/month.
  • Every Appfire employee is eligible for company equity.
  • 26 paid days off, regardless of years of experience.
  • Wellness Days - additional time off each month to recharge and take care of yourself.
  • Training- Appfire University.
  • Indefinite Employment contract from day one, no trial periods.
  • Private healthcare.
  • MyBenefit Platform - 150 PLN/month to spend on available shops, restaurants, gyms, etc./Multisport card.
  • Home Office allowance - 200 PLN/month to cover your electricity and internet bills.
  • Lunch Card - 300 PLN/month to spend on groceries/restaurants (excluding alcohol and other excise duties items).
  • Life Insurance.
  • English language courses.

#LI-Remote

About Appfire

A people-first approach to business

Since its inception, Appfire has been a remote-first company. With 800+ employees (who we call fireflies) across 27 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally.

Watch Appfire's Co-founder and CEO Randall Ward talk about his people-first leadership philosophy: https://youtu.be/GXuChQzzowI

Making an impact

At Appfire, corporate social responsibility is driven by team members, family, friends, customers, and partners through Appfire Town. This program brings people together to generate a strong social impact in our local and global communities.

Our CEO believes being philanthropic is integral to operating our business and is not merely the result of our success. In 2015, Appfire joined the Pledge 1% network of organizations committed to philanthropy. Appfire has since grown our Pledge 1% program to include all four pledge types - product, profit, equity, and employee time. We were among the first to do this, and we're proud that Pledge 1% is part of our evolution.

Our business

Appfire has been profitable since its inception, with best-in-class free cash flow margins relative to the broader SaaS universe. The company's mission to equip and connect every team so they can plan and deliver their best work has proven successful, producing consistent year-over-year (YoY) growth - with Appfire growing from $10M ARR in 2019 to $200M ARR in 2023.

What's our secret sauce?
  1. We follow teams. We do our research and build software that solves real-life collaboration challenges while being easy to implement and a joy to use. We're proud to support over 20,000 customers and growing, including 55% of the Fortune 500. From the entertainment delivered by Netflix to the devices crafted by Samsung, and Dell Technologies and the financial transactions handled by Visa, Edward Jones, and US Bank, Appfire's technology is indispensable. Our products also play a pivotal role in streamlining operations and fostering innovation at companies like Tesla and significant institutions such as NASA, Boeing, and many more.
  2. We enhance. We don't compete. Our software is designed to give developers, knowledge workers, and teams the ability to extend and get greater value from the platforms they've invested in and enjoy. So far, our solutions extend and enhance the capabilities offered by Atlassian, Microsoft, monday.com, and Salesforce.
  3. We build bridges and invest in our partners. Appfire's success is underscored by the fact that the company has no direct sales team and instead leverages its channel program as its primary path to market. Today, Appfire has a dedicated Channel team supporting 700+ channel partners.
  4. We make security and privacy a priority, but we also keep it simple for our customers. We've achieved International Organization for Standardization (ISO) 27001 and ISO 27017 and System and Organization Controls (SOC) SOC 2, Type I and SOC 2, Type II certifications. In 2022, we launched our award-winning Appfire Trust Center, offering our customers, partners, and prospects the latest security, privacy, and compliance information, including pre-completed questionnaires (CAIQ, SIG, and VSA) with an accelerated NDA process and just one EULA to cover it all.

Market recognition

Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.

Read about Appfire's continuous growth and mission to equip and connect every team so they can plan and deliver their best work: https://appfire.com/newsroom/Appfire-Exceeds-200M-in-ARR-Signaling-Growing-Demand

Job ID: Appfire-4430820005
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Unlimited Paid Time Off
    • Paid Holidays
  • Financial and Retirement

    • 401(K)
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Access to Online Courses
  • Diversity and Inclusion

    • Founder led