Strategic Program Manager

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

• Experience leading, managing, and defining a strategic plan to deliver the business benefits defined by our clients.
• Broad understanding of program management practices and methodologies across technologies and industries.
• Strong emphasis on the importance of stakeholder management and engagement, and the role of communication is this function.
• Extensive experience in defining, managing, and reporting financials across the program or portfolio.
• Able to effectively communicate at executive level, including difficult topics without negatively impacting the business relationship.
• Experience in scoping, developing, and reviewing service agreements and contracts.
• Ability to research, plan, coordinate and brief actions in support of leadership's goals, objectives, and vision.
• Experienced integrating Organizational Change Management (OCM) best practices and considerations into the formal Governance Strategy and Planning.

• Ensure the portfolio of work and projects are aligned to the business benefits and success criteria of the scope of work.
• Navigate Client's organizational structure to identify impacts, stakeholders, and authorities.
• Define a clear and relevant governance structure based on stakeholder analysis that includes defined roles and responsibilities.
• Ensure efficiency with Client Project Management Methodology, processes, and tool expertise.
• Assemble and project manage cross organizational high-performance teams, for high complexity programs and projects, creating a collaborative environment and executing with a sense of urgency.
• Define effective Change Control methods and procedures and oversee the operational execution of the policies across project teams.
• Practices effective problem-solving skills, with the fortitude to drive resolutions to a close.
• Able to oversee the execution of multiple service delivery models, focused on continuous improvement and adapting to the changing landscape of the service industry.
• Facilitate and drive decision making processes where and when appropriate.
• Work with leadership and technical leads to staff and resource the portfolio of work appropriately.
• Establish and ensure effective monitoring and reporting is in place to mitigate and respond to issues and escalations.
• Responsible for managing all budgeting, forecasting and financials to meet targets and expectations.
• Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program.
• Provides coaching and mentoring to Project Managers and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
• Responsible for ensuring the successful onboarding and offboarding of program resources.
• Acting as primary customer contact for program activities and leading program review sessions with the customer and/or leadership to address cost, schedule, and technical performance.
• Leveraging expertise in mission engineering, system architecture and software development to provide forward thinking solutions that conform to customer constraints while modernizing, and or expanding the programs' services.
• Providing leadership of cost estimates, proposals, business plans, proposals work statements and specifications, operating budgets, and contract financial terms/conditions. Supporting Contracts in negotiation, recompletes and other contract changes.

• Minimum of five years active Complex Program or Portfolio Management or Directing experience.
• Program Management and/or PMP certification required.
• Bachelor's Degree, Master's Degree preferred.
• Experience coaching and mentoring Project Coordinators and/or Project Managers and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
• People Management skills preferred
• ITIL certification preferred.
• Organizational Change Management (OCM) Experience.
• Agile methodology certification and/or experience preferred.
• Cloud and Application Services.
• Cyber Security Experience a plus.
• One to three years prior sales/business development experience is preferred.
• Salesforce CRM, PPM tools, Service Now experience a plus.
• Supply Chain process experience.

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program