We are Outbrain.

Outbrain (Nasdaq: OB) is a leading technology platform that drives business results by engaging people across the open internet. Outbrain predicts moments of engagement to drive measurable outcomes for advertisers and publishers using AI and machine learning across more than 7,000 online properties globally. Founded in 2006, Outbrain is headquartered in New York with offices in Israel and across the United States, Europe, Asia-Pacific, and South America.

Are you passionate about technology and interested in solving complex challenges? We have an exciting opportunity for you to join the Technical Solutions team at Outbrain. The role is based in Ljubljana, Slovenia, and as a Technical Solutions Engineer, you will play a crucial role in providing exceptional technical support to our clients worldwide, ensuring the success of our products and services.

By joining us, you'll have the chance to closely collaborate with experts who are pushing the boundaries of recommendation technology in the open web across multiple fronts.

 

 A day in the life

As a Technical Solutions Engineer, your primary responsibility will be to deliver advanced technical support to our global clients, ensuring that cases are prioritized and handled within the predefined SLAs. You will act as a go-to person for technical matters, both directly and indirectly related to your work. By collaborating with our R&D, AdOps, Account Managers, and Product teams, you will help create and maintain strong collaboration efforts that are essential to our ongoing success.

• Provide advanced technical support to our clients globally.
• Collaborate with cross-functional teams to tackle complex technical and analytical challenges.
• Work closely with account managers to offer technical support for accounts of big and globally known brands.
• Conduct calls with clients to effectively troubleshoot and resolve technical issues.
• Share insights and ideas that contribute to the improvement of our products and services.
• Troubleshoot and provide solutions to various technical issues escalated by the AdOps team.
• Ensure that issues reported through different communication platforms (such as Slack, Salesforce, email, etc.) are promptly addressed and resolved.
• Use your technical skills to ensure campaigns, pixels, and creatives are set up correctly.
• Perform in-depth troubleshooting by pulling data from our database, analyzing it, and providing tailored solutions, insights, and data to marketers.

 

What you’ll bring

Required

• Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector, with strong skills in resolving technical issues.
• Strong communication skills to facilitate effective collaboration with various stakeholders.
• A passion for technology and a willingness to dive into complex technical issues.
• Ability to work in a fast-paced environment and handle multiple challenges with poise.
• Familiarity with Microsoft Excel and a willingness to learn more.
• Proficiency with text editors such as VS Code, Sublime Text, Vim or equivalent.
• Good understanding of SQL and a strong desire to continuously self-learn.
• Understanding of how the web works and its core elements particularly JavaScript and HTML
• Strong scripting skills in Javascript and/or Python (or others) for automating manual tasks.
• Familiarity with some command line commands and the ability to navigate your file system using terminal.
• Proficiency in the English language. Additional language skills might be considered an advantage.

Preferred

• Familiarity with Outbrain’s Amplify Dashboard and campaign setup process.
• Prior experience in troubleshooting campaigns.
• Some knowledge of Chrome Developer Tools.
• Familiarity with Salesforce.
• Basic understanding of Git.
• Familiarity with Google Analytics, Google Tag Manager, and/or similar tools.
• Proficiency in working with APIs and familiarity with API exploration tools such as Postman, Insomnia, or similar REST clients.

If you're a self-driven and enthusiastic learner committed to progressing in the ad tech sector, we want you! We value individuals with a proactive mindset who are devoted to daily personal and professional development. If that’s you, we would love to hear from you. Join us and be part of a vibrant team that embraces complex challenges every day.

 

More than snacks!

• Office and home hybrid working (working in the office 3 days per week)
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• Happy hours & Free lunch once a week that is cooked by renowned chef
• …and of course a fully stocked kitchen!

 

We Recommend #LifeAtOutbrain

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our  Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!