Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions providerleading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
Position Overview:
As a Director of Advanced Customer Solutions at WWT, you will play a key role in providing solutions for complex and strategic programs. This high-visibility role involves shaping and supporting new business opportunities by leveraging competitive intelligence, understanding business requirements, and exploring solution options across various domains such as Digital, Cloud, Security, AI, Analytics, and Enterprise Architecture.
The Director, Advanced Customer Solutions position requires thought leadership capabilities and a strong background in relationship management. The Director will contribute to WWT's success by being a servant leader, promoting a culture of operational excellence, and ensuring the successful delivery of impactful solutions to our clients.
Key Responsibilities:
Thought Leadership:
- Become a trusted resource for WWT in your field of expertise
- Help motivate the organization to continuously improve and identify inefficiencies that may prohibit progress
- Create value, build knowledge, and have bold visions that progress the organization forward at scale
- Utilize metrics, analytics, and other reliable data sources to enhance decision making
- Work cross-functionally with various teams and key stakeholders to achieve scalable solutions
Relationship Management:
- Collaborate and consult on WWT's complex service engagements, showcasing high visibility in both internal and external settings
- Work closely with account teams and sales organizations to support the qualification and closure of opportunities
- Develop and nurture internal relationships with the goal of strong collaboration across multiple teams at WWT
- Demonstrate servant leader mentality by being a motivational/coaching leader to aid in maximizing team performance
People/Team Management:
- Support team efforts to develop business cases for clients, support competitive pricing strategies, and effectively communicate the value of Solutions Service offerings
- Actively contribute to crafting solutions that leverage WWT's strengths and align with client objectives
- Support team to disrupt, improve, and evolve ways of working when necessary
- Arrange and sponsor appropriate assignments and experiences to help support team members in their long-term career aspirations
- Mentor future leaders, fostering an environment of continuous learning and professional advancement
Qualifications:
- A bachelor's degree in business, finance, or a technology-related field; an MBA or equivalent advanced degree is required
- A minimum of 15 years of experience in management consulting, relationship (client and internal) management, and solution strategy with proven leadership achievements
- A minimum of 5 years of experience in leading a team
- Strong business acumen, with extensive knowledge of various industries and market dynamics
- Experienced problem solver
- Demonstrated success in effective relationship management - building and maintaining
- Excellent communication, interpersonal, and presentation skills
- Passionate about supporting people
- Proven involvement in opportunities across Strategy, Technology, Cloud, Digital, Security, AI, Analytics, and Enterprise Architecture
- Proficiency in financial modeling, budgeting, and associated metrics
- Experience designing and structuring deals using various commercial models
- Intellectual curiosity and interest in understanding evolving technology solutions and their business applications
- Assertiveness, collaboration, self-motivation, emotional intelligence, and capacity for continual learning and insight generation
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Locations Include: MO, IL, DC, TX, and potentially others.